Refund policy

Return and Refund Policy

Effective Date: 10-03-2024

Thank you for shopping at Fleetcop Telematics Solutions. We strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

  1. Returns

    We accept returns within 7 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include proof of purchase such as a receipt or order confirmation email.

  2. Refunds

    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

  3. Exchanges

    If you wish to exchange an item for a different size, color, or style, please contact us within 7 days of receiving your order. We will do our best to accommodate your request, depending on product availability.

  4. Non-returnable items

    Certain types of items cannot be returned, such as personalized or custom-made products. We also do not accept returns on perishable goods, intimate or sanitary items, hazardous materials, or flammable liquids or gases.

  5. Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  6. Damaged or defective items

    If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue. We may require photographic evidence of the damage or defect to process your request.

  7. Contact us

    If you have any questions about our return and refund policy, please contact us at sales@fleetcop.com.

  8. Changes to this policy

    We reserve the right to update or change our return and refund policy at any time. Any changes will be posted on this page.

By making a purchase from Fleetcop Telematics Solutions, you acknowledge that you have read and agree to the terms of this return and refund policy.